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ACCOUNT
RECOVERY
This used to be a service, now it's just a page with advice and instructions for successful account recovery. 1. Many game companies offer account support through their website and in forums, as well as in live chat which is available through their website. Game companies are beginning to not offer account support via phone. If you do not read english well, use the following tool to translate for you. You can translate blocks of text to and from any language, or entire web pages. http://www.google.com/language_tools?hl=en It is ok to speak with an accent or have difficulty with English. They are not going treat you any differently based on your language abilities. Speak SLOWLY and ask them to speak slowly so you can understand each other. If you are worried about it, find a friend that speaks fluently. If you are worried about having a US telephone number because you do many recoveries, Use Yahoo Instant Messenger. http://voice.yahoo.com - this will give you a US area code. 2. If banned for use of third party software, the first thing you need to do is find out what the offense was. Some things are pretty minor, like using a tool that keeps you from going AFK or something that changes framerates so processor usage is lower. If minor, it's often ok to admit fault, apologize, and state you won't do it again. Automation of gameplay is never something you should admit to. The use of 'active' hacks is the worst offense. An active hack is something that changes gameplay such as letting you fly, walk through walls, hold you breath forever, have infinite health, warp to locations, etc. That will get you a permanent ban. Sometimes, a plausable explanation for warping is to say that you had a bad internet connection, so your character would appear to jump around. You can also state that another player used a tool or spell that summoned you to their location. Somebody saw this happen and reported it as cheating without knowing that the ability to summon another character existed. If a GM saw you, you're dead. If a player saw you and there was no proof, you may get off. The moment your account is banned or suspended, you get an email from the game company that tells you what action was taken against your account and why. Sometimes, you can get hints about what happened by calling. If you did not get an email, then send an email and ask for an email. If you do not have information, get information. Infomation helps you defend yourself. If you are accused of account sharing or sale of your account, then a commonly effective excuse is to claim that you were worried that someone was playing your account because you would log out and then log back in at a different location. Nothing else changed, so the first time, you thought it might be the game or just bad memory so you didn't want to change your password yet.. Thank them for suspending access to the account and act like they are protecting you and being helpful. Tell them that you want your password changed to something random. Another plausable story is that several guildmates got hacked and everybody affected used the same login for the game that they use for the guild forum. The difficulty for anyone providing account assistance is to prove that you aren't lying. If you have a plausable explanation, you will often get your account back. Always show concern that someone has accessed your account, and be thankful for any actions that were taken. If you act mad, suspicion will stick to you, especially if you try threats and argue with them. Always start by asking what is happening to your account. It is best to first send an email or start a forum thread inquiring about what happened. You may get some clues that better prepare you for further communication. Some games have recoveries done by phone for security. You will HAVE to call. Often, the operators have very little information available. Maybe a line or two that says something like, "Account banned for use of third party software." Since they have little information, there's a lot of possible explanations that they may accept. Tip: Most unauthorized access is from friends, room mates, and family. It's more plausable to claim that somebody close got your password than blaming a hacker halfway around the world. Many accounts are "hacked" by phishing scams. This is when someone does something like whisper you ingame and pretend to be a game master, then ask for your password. Or if someone sends you an email that looks official and claims to be from Blizzard. The email will say there is a problem or concern with your account and that you need to provide your login information. - It is a feasable story to tell an account rep that an official like a GM or an account administrator contacted you and got your password, you didn't know that they were lying. After you gave out your account information, you could not log in anymore, and then after that, you got an email indicating your account was banned. 3. If you have a delinquent balance on your account and need to pay it off, but want to keep your credit information anonymous, use a prepaid Visa gift card. 4. An account may be given a 'closed' status. That does not mean it is deleted or not recoverable. It is just turned off. Most accounts can be inactive for as long as 5 months and not be deleted. (closed accounts with only level one characters can be deleted very quickly, however.) You will need to call in and 'activate' your account. Usually, you just need to make a payment. 5. LOTRO - if you removed your credit card and got banned because of that, call in and explain that you meant to change to a new credit card. You thought that you needed to remove the old information and put in the new card. Be ready to pay any delinquent balances. 6. NEVER create a new account under the same name and information or paid with the same credit card as any other account. Use gamecards, use fake information but write it down incase you ever have to try for recovery. Don't let your accounts get linked together. Another way of getting linked together is if two accounts are played on the same connection. Use separate connections for each account. Use internet services that provide dynamic IP addresses when possible. (Dynamic addresses change every time your modem is rebooted. STATIC IP addresses either never change, or only change a few times per week. Once Blizzard nails you on a static IP, you need a new IP.) If you know any additional information that should be part of this page, please send an email to reseller@rpgreseller.com When dealing with support, be prepared to provide your security question answer, name, address, phone, and account name. When they ask for a phone number, it is primarily for callback purposes incase of a disconnection. If your warcraft account is banned, first contact wowaccountadmin@blizzard.com - ask for details and instructions. Whenever contacting Blizzard, use the email account that is registered with them. When an email comes from a registered account, it looks more legitimate. When most accounts are banned, an email is sent to the registered email address which includes a link to the banned and suspended accounts help page: http://www.blizzard.com/support/wowaa
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